Leeds appoints Sapio for CX transformation
Leeds Building Society has appointed Sapio Group as part of a broad customer experience investment programme.
The deal will see all contact centre functions consolidated into a single cloud-based platform operated by the customer experience company which has operations in London, Glasgow and Bristol.
“This strategic partnership with Sabio is a significant step in our digital journey,” Michael Clifford, director of operations and infrastructure at Leeds Building Society.
“By migrating to a cloud-based platform, we have enhanced our responsiveness and scalability, crucial attributes in today's digital age. The new platform also provides us with a strong base from which to explore future enhancements and further strengthen our partnership with Sabio.”
The building society is currently undergoing a major CX transformation programme, replacing its core banking platform, as part of the project.
“By leveraging Sabio's expertise, Leeds is not only addressing its immediate needs but also laying the foundation for future technological advancements,” Daniel Seaborne, Sabio's managing director for the UK and South Africa explained.
Sabio already works with several major financial brands including Aegon, Axa, BBVA and Caixabank.
Leeds Building Society confirmed the contract is a ‘multi year deal’ but did not disclose the exact length of the contract.
The mutual was founded in 1875 and has 57 branches across the UK.